"Like
a Sand Castle, Your Home Can Shift and Change with the Flow of New Ideas!"
Code of
a Contractor
By Randy Mate
Send only seasoned professionals who are tooled, knowledgeable and skilled
in the trades the customer needs in their home, from laborers on up to Job
Supervisors.
Send only clean workers who respect the customer’s belongings, do good
clean-up and are respectful and courteous of the customer.
Keep the communication line open between the customer and the Job
Foreman/Job Supervisor, between the customer and the office Project Manager,
between the customer and the General Contractor.
Do the remodel or addition per the laws and codes of the land, including
having proper licenses, taxes, permits and Workers Comp insurance.
Work with the customer to understand their needs, come to an agreement and
do what they need and want.
Examine and estimate projects and offer a bid that covers all direct
costs, overhead and 10% profit so that the job doesn’t suffer the
consequences and financial tensions resulting from underbidding of the
current or previous jobs.
Always be honest and worthy of trust.
Impart the importance of punctuality of workers, and maintaining
communication if a delay is inevitable.
Do a good job on the remodel or addition and make it look good.
Use good quality materials and fixtures on projects.
Warranty the workmanship of each job.
Create an atmosphere of cooperation on the job site, through willingness
to listen to differing views of methods and procedures, but then adhering to
one way decided as best, agreed upon by all.
Correct or fire workers whose work is not up to standard and who fail to
bring in jobs on time and under budget.
Refuse to work for any customer where a personality or ethical conflict is
foreseen.
Detect and avoid working for or hiring any antisocial personalities.
Work within a customer’s deadlines and time constraints.
Do a final walk-through with every customer to verify the standard of the
remodel or addition and to ensure complete customer satisfaction.
Impart to the staff the importance of going beyond what is merely fair.
Give an abundance of exchange to the customer, whether it be in the form of
a smile, a thoughtful act, a small sacrifice to meet a deadline, a helpful
action even though not really one’s job, and so forth.
Encourage staff to improve their skills and abilities on a continuing
basis.
Reward field and office staff with bonuses based on good production so
that they have a personal stake in the positive outcome of the job.
Value the skill of office and field workers. Know that those who can
complete tasks in volume with high quality and within the budget are not
only good for the continued long term existence of the company, but are able
to give the customer the priceless commodity of a job done on time,
correctly, per code with pride of workmanship.
Be open to customer reports of violations of this code brought to the
General Contractor’s attention so they can be remedied.
"Like
a Sand Castle, Your Home Can Shift and Change with the Flow of New Ideas!"
